Tailor and Circus shall provide a replacement in case of a size or style issue or a full-refund for your first pair within 7 days of receiving your order. No questions!
Please email firstname.lastname@example.org with your order number or call us on +91-63825-46490 to initiate this process.
Please note that this satisfaction guarantee only applies to your first single pair (1) of underwear. Additional items that are tried on, worn or washed will not not covered by this returns policy.
For all subsequent underwear purchases, returns are accepted within 7 days of you receiving the product if they are not tried on, unworn, unwashed, and in the original condition you received them with packaging intact.
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
In the event of replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged the additional shipping cost of 2 ways for the order.
How can you return an item?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time frame of 7 days of receiving the products. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.
To get a replacement or return an item, email us your Order Number and the reason for replacement or return. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return or replacement without our confirmation.