We will provide a replacement to your very first product (your first piece of underwear or lounge bra) on your first order, in case you have a size or fit-related issue. The first product is yours, you can hold onto it and keep it with you, without having to send it back under the 100% satisfaction guarantee. If we are not able to replace this for you, we will fully refund the cost of that first pair (applicable on a single piece).
Let’s say you ordered a 3-pack pair of Bikinis in 2XL size as your first order. You tried on one of the pieces and you felt it was too small. Now what?
Send us an email to firstname.lastname@example.org with your order number, the issue and correct size you would like and the subject line ‘My first pair of underwear don’t feel right!’. On receiving your email, we will get on your issue immediately. We’ll arrange for the remaining two that have not been used to be picked up by our team, and send you three new awesome pairs of underwear
Cannot find what you are looking for and need some assistance?
Feel free to reach out to us here: email@example.com